michael.offord@btinternet.com
0191 271 2140

Coronavirus Update: 2nd April 2020

We are currently open for emergencies by prior arrangement only.
Monday – Friday: 10-2
Saturday: 10-1
What is an emergency?
The College of Optometrists defines emergencies as:
  • A sudden change in your vision (sudden floaters, flashes or blurring)
  • A painful or red eye
  • If you have broken or lost a pair of glasses and need a replacement or repair to function
  • An issue with your contact lenses
What if I’m not sure it’s an emergency?
The above list is only a guide and we would encourage you to contact us with any queries at all on 0191 271 2140 or 07889800251. If we do not answer the phone, please leave us a message and we will get back to you as soon as possible. We will be offering a triage system, and even if you don’t need to come into the practice we will be able to offer you advice.
What precautions are you taking if I come into the practice?
We are following strict guidelines from the government and our own governing body in terms of hygiene and restricting people in the practice to an absolute minimum. We have also kindly been given Personal Protective Equipment by Kingston Park Advanced Dentistry which will help both our staff and patients.
Can I get my glasses repaired?
If you do not have a spare pair or are unable to function normally without your glasses, we will do our best to repair them. We can carry out some repairs on site and will be able to advise you further over the phone.
How will I get my contact lenses?
If you normally order your contact lenses over the phone, this is carrying on as normal. We will organise to have them delivered directly to your home, and will confirm your address at the time of ordering. If you normally collect your lenses directly from stock at the practice (ACP Dailies) we can either post these to you or arrange a collection at the practice if you live nearby. Again, please contact us on 0191 271 2140.
I’m on direct debit – will this be affected?
Direct debits have not been affected and all of your lenses will now be posted directly to you.

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